Refund policy

RETURN AND REFUND POLICY

Effective Date: September 23, 2026

Thank you for shopping with GSP Battery USA Inc. Please review this policy before purchasing or returning a product.

  1. RETURN WINDOW

You may request a return within 30 calendar days after confirmed delivery.

To qualify for a standard return, the product must:

  • Be unused and uninstalled;

  • Be in its original condition;

  • Include all original packaging, manuals, accessories, cables, hardware, warranty cards, and promotional items;

  • Have an intact and readable serial number and product label; and

  • Be accompanied by valid proof of purchase from GSP Battery USA Inc.

Opened, installed, connected, charged, discharged, programmed, altered, or used batteries and electrical products are not eligible for a standard return unless they are confirmed to be defective and covered by applicable warranty rights.

  1. RETURN AUTHORIZATION REQUIRED

Do not ship any product back without prior written authorization.

To request a return, email:

gspqi@gspbattery.com

Include:

  • Your name;

  • Order number;

  • Product name;

  • Product serial number;

  • Reason for the return;

  • Photographs of the product, packaging, terminals, labels, and any visible damage; and

  • A copy or photograph of the warranty card when applicable.

If approved, we will provide return instructions and, when required, a Return Merchandise Authorization number.

Packages returned without authorization may be refused.

  1. LITHIUM BATTERY RETURN RESTRICTIONS

Lithium batteries are regulated for transportation. Customers must not independently mail or ship a lithium battery without receiving written return-shipping instructions from GSP Battery USA Inc.

Do not ship a battery that is swollen, leaking, punctured, crushed, burned, overheated, wet, physically damaged, recalled, or otherwise unsafe.

If a battery appears damaged or unsafe:

  • Stop using and charging it;

  • Keep it away from heat, flames, combustible materials, children, and pets;

  • Do not place it in household trash or curbside recycling;

  • Contact us for instructions; and

  • Follow all carrier and government requirements.

We may require photographs, video, diagnostic information, or safe local inspection before authorizing transportation.

  1. RETURN SHIPPING

For non-defective returns, the customer is responsible for all return-shipping costs, packaging costs, insurance, hazardous-material handling charges, and related fees.

Original shipping charges are non-refundable.

If we confirm that an incorrect, damaged, or defective product was supplied by GSP Battery USA Inc., we will provide an appropriate remedy and may provide approved return-shipping instructions or a prepaid return method.

Do not use a return label or carrier service that has not been approved for the battery being returned.

  1. RESTOCKING FEE

GSP Battery USA Inc. does not currently charge a standard restocking fee for eligible, complete, unused returns.

However, deductions may be made where permitted by law for missing accessories, damaged packaging, missing manuals, altered products, incomplete returns, or loss of value caused by handling beyond what is reasonably necessary to inspect the product.

  1. INSPECTION AND REFUNDS

All returned products are inspected after receipt.

If approved, the refund will be issued to the original payment method. Financial institutions may require additional time to post the refund.

We may reject or reduce a refund when the product:

  • Shows evidence of use or installation;

  • Is damaged after delivery;

  • Has missing or altered serial numbers;

  • Is missing parts, accessories, manuals, or packaging;

  • Was modified or repaired without authorization;

  • Was returned outside the return window; or

  • Was shipped contrary to our battery-shipping instructions.

  1. DAMAGED, INCORRECT, OR MISSING PRODUCTS

Inspect your shipment promptly after delivery.

Contact us as soon as possible if:

  • The package arrived visibly damaged;

  • The wrong product was received;

  • Parts are missing; or

  • The product appears defective on arrival.

Keep all packaging and take clear photographs before moving, installing, or using the product. Carrier claims may require the original packaging.

  1. NON-RETURNABLE ITEMS

Unless required by applicable law, the following are not eligible for standard return:

  • Installed, used, charged, or discharged batteries;

  • Products damaged by incorrect installation, wiring, charging, storage, transportation, or application;

  • Products modified, opened, disassembled, programmed, or repaired without authorization;

  • Clearance, final-sale, custom, special-order, OEM, or made-to-order products marked non-returnable;

  • Gift cards;

  • Downloadable or digital products;

  • Products without proof of purchase or a readable serial number; and

  • Hazardous or damaged batteries that cannot legally or safely be transported.

  1. EXCHANGES

We do not guarantee direct exchanges. When appropriate, an approved return may be processed separately from a new order.

  1. ORDER CANCELLATION

An order may be cancelled only if the cancellation request is received and accepted before fulfillment or shipment.

Once an order has shipped, it cannot be cancelled. After delivery, an eligible product may be returned only under this Return and Refund Policy.

  1. CONSUMER RIGHTS

This policy does not limit any rights that cannot legally be excluded under applicable law.

CONTACT

GSP Battery USA Inc.
8736 Westpark Drive
Houston, Texas 77063
United States

Email: gspqi@gspbattery.com
Website: https://www.gspbatteryusa.com/