Shipping policy

SHIPPING POLICY

Effective Date: September 23, 2026

  1. ORDER PROCESSING

In-stock orders are generally processed within 24–48 business hours after payment and order verification.

Processing times do not include weekends, U.S. federal holidays, carrier delays, fraud review, address verification, special-order preparation, freight scheduling, or hazardous-material documentation.

Processing time is separate from transit time.

  1. ESTIMATED U.S. DELIVERY

After shipment, estimated delivery within the contiguous United States is generally 3–5 business days.

This is an estimate, not a guaranteed delivery date. Delivery may take longer because of:

  • Carrier capacity or service interruptions;

  • Weather or natural disasters;

  • Remote delivery locations;

  • Address problems;

  • Product availability;

  • Freight appointments;

  • Hazardous-material restrictions;

  • Government inspections; or

  • Events outside our reasonable control.

  1. SHIPPING AREA

We ship throughout the United States where the product, carrier service, and applicable law permit.

Shipments to Alaska, Hawaii, U.S. territories, remote locations, military addresses, or other restricted destinations may:

  • Require additional time;

  • Require a shipping quotation;

  • Be limited to approved ground, ocean, or freight service;

  • Incur additional hazardous-material or handling charges; or

  • Be unavailable for certain batteries.

Some lithium battery products cannot be shipped to PO boxes or by air.

  1. INTERNATIONAL ORDERS

International sales may be accepted depending on order quantity, destination, product type, carrier availability, and regulatory requirements.

International shipping is quoted separately.

Unless otherwise agreed in writing, the customer is responsible for:

  • International freight;

  • Insurance;

  • Duties;

  • Taxes;

  • Customs brokerage;

  • Import permits;

  • Destination charges; and

  • Compliance with local import and product requirements.

Contact gspqi@gspbattery.com before placing a bulk or international order.

  1. SHIPPING CHARGES

Shipping charges are calculated or quoted based on the destination, product weight, dimensions, battery classification, service level, and applicable handling requirements.

Additional charges may apply to freight, residential delivery, liftgate service, remote areas, address corrections, rejected deliveries, redelivery, or special handling.

  1. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if an address correction is needed. We cannot guarantee changes after fulfillment begins.

Additional carrier charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

  1. ORDER TRACKING

When available, tracking information will be sent to the email address provided at checkout.

Tracking events and estimated delivery dates are supplied by the carrier and may not update immediately.

  1. DELIVERY AND INSPECTION

Inspect all packages before or immediately after acceptance.

For visibly damaged freight:

  • Note the damage on the carrier’s delivery receipt;

  • Take photographs of the package and product;

  • Keep all packaging;

  • Refuse delivery when appropriate; and

  • Contact us promptly.

Signing a freight receipt without noting visible damage may affect the ability to pursue a carrier claim.

  1. DELAYS AND UNAVAILABLE PRODUCTS

If we cannot ship within the stated or reasonably expected period, we will provide notice and, where required, offer the option to consent to the delay or cancel the unshipped order for a refund.

  1. LOST OR STOLEN PACKAGES

Contact us if tracking shows a delivery problem.

We may assist with a carrier investigation. A carrier’s “delivered” scan does not automatically determine the outcome of every claim. We may require confirmation of the delivery address, photographs, a police report, an affidavit, or other information reasonably required by the carrier or payment provider.

  1. TITLE AND RISK OF LOSS

Title and risk-of-loss rules are subject to the applicable sales contract, shipping terms, carrier terms, and governing law.

Nothing in this section limits rights that cannot legally be excluded.

  1. BATTERY SHIPPING

Lithium battery shipments may be subject to special packaging, labeling, documentation, routing, quantity, and carrier requirements.

Customers must not return batteries without written authorization and approved shipping instructions.

CONTACT

GSP Battery USA Inc.
8736 Westpark Drive
Houston, Texas 77063
United States

Email: gspqi@gspbattery.com
Website: https://www.gspbatteryusa.com/